New leadership team
Key new appointments CEO, CFO, COO, CTO, CLO and Chief HR
Establish liquidity committee
A liquidity platform to ensure successful recapitalisation
Cost efficiency programme and hiring freeze
R215 million cost savings due to section 189; R40 million cost savings due to store closure
Informal debt standstill
Discontinue non-profitable offerings and rebalance traffic on network
New network strategy — A significant wholesale aggregator
Appointment of non-executive, independent directors to the board
Bolster governance, improve diversity and transformation
New operating model and restructuring
Revenue per employee ratio R7 million
Achieve Level 2 BBBEE status
Transition of contract customers
700 000 migrated
Seamless transition of prepaid customers
Virtual radio access network with MTN
Sites deactivated to date: 1 500
Sites decommissioned to date: 1 298
New brand launch
Our purpose and vision is premised on bridging the digital divide because we believe everyone deserves to enjoy the benefits of a connected world.
To enable and empower people to realise their aspirations by connecting them to a world of digital platforms and solutions.
To be the market-leading customer-centric digital lifestyle company.
be customer first
We understand our internal and external customer needs, are responsive and provide superior customer experience and solutions that exceed expectations with the highest standard of ethics and integrity
Life happens, and how we react to it is what matters most; that means we never give up, are purposefully persistent and we always find ways to stay positive and focussed
We adopt a start-up and owner mentality where we are each accountable for our thoughts, actions and outcomes individually and collectively.
Whether it be customer service or creating new solutions and products, we are flexible and stretch our imaginations, we are innovative and do not conform to old thinking; we think outside the box
We are bold, curious, agile and play to win and if we can do something better, faster or smarter whilst still having FUN; then we do it.
We respect and celebrate difference through inclusivity because diverse teams make innovation possible
Scalable and cost efficient
Overlay quality services
Focused product and services offering
Leverage adjacent technologies
Superior customer experience
Embed customer proximity
A digital solutions provider that leverages its telco platform
Positioning of new, non-traditional digital offerings beyond telco
Differentiate on providing innovative digital solutions on a scalable quality telco platform
A customer-first service provider that champions digital inclusion, which enhances lives