Information for Customers
08 January 2025
Subject: Important Cybersecurity Update
Dear Valued Customer,
Compliments of the new season from all of us at Cell C. We wish you and your loved ones all the best for the year ahead. We would also like to take this opportunity to thank you sincerely for your continued support.
It is regrettable that we must inform you of a recent cybersecurity incident which we have reported to the Information Regulator. Upon discovery, immediate steps were taken to secure our systems, contain the incident, and conduct a thorough investigation to determine its scope and impact.
Initial findings from our ongoing investigation suggest that data related to a limited number of individuals may have been accessed by an unauthorised party.
Cybercrime is becoming increasingly prevalent both locally and globally, as seen in recent news headlines. Cell C remains committed to continuously strengthening our cybersecurity measures and improving our IT environment to mitigate these risks. Updates and developments will be shared with you as they become available.
We would like to encourage our customers to stay vigilant and take steps to protect their personal information. For tips on staying cybersmart, please click here.
We appreciate your patience and understanding as we continue our investigations.
Your ongoing support is greatly appreciated by us, and we remain dedicated to safeguarding your privacy.
Wishing you a safe and successful 2025.
Yours sincerely,
Themba Phiri
Cell C Information Officer
Previous updates
30 December 2024
Information for Partners
We have detected a cybersecurity incident impacting parts of our IT environment. Upon discovery, we took immediate action to contain the issue and engaged cybersecurity experts to assist with our investigation.
Our top priority is to protect the integrity of our systems and the confidentiality of customer data. While we continue to assess the full scope of the incident, initial findings from our ongoing investigation suggest that data related to a limited number of individuals may have been accessed by an unauthorised party.
We have notified the relevant authorities, and we will keep stakeholders informed as we work to resolve the situation.
Cybercrime is increasingly prevalent locally and globally, and we continuously invest in enhancing our cybersecurity measures to mitigate risk. We would like to encourage our customers to stay vigilant and take steps to protect their personal information. Customers can also access our website for tips on staying cybersmart here.
We remain committed to safeguarding stakeholder privacy and will provide updates as more information becomes available.
Previous updates
30 December 2024
Information for Media
Monday,
We have detected a cybersecurity incident impacting parts of our IT environment. Upon discovery, we took immediate action to contain the issue and engaged cybersecurity experts to assist with our investigation.
Our top priority is to protect the integrity of our systems and the confidentiality of customer data. While we continue to assess the full scope of the incident, we believe a limited number of customers' data may have been accessed. We are working to identify the affected information and encourage customers to update passwords and remain vigilant to potential fraud.
We have notified the relevant authorities and are fully cooperating with their investigation. We will keep stakeholders informed as we work to resolve the situation. Cybercrime is increasingly prevalent locally and globally, and we continuously invest in enhancing our cybersecurity measures to mitigate risk. We urge all customers to stay cautious and vigilant.
We remain committed to safeguarding stakeholder privacy and will provide updates as more information becomes available.
For inquiries, please contact:
media@cellc.co.za
How To Protect Yourself From Cybercrime. Learn more
Previous statements
Support
Should you have further concerns or questions, please contact:
– Customer care team: 084 135.
– Media team: media@cellc.co.za.
Thank you for your understanding, patience and ongoing support.
Privacy and Legal Compliance
Read more about our privacy and legal compliance here.