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Robtronics/Dunoworx and Cell C Partner to Shape Futures with Skills Learnerships

Wednesday, 31 May 2023

Dunoworx, a 51% black-owned company, was formed in March 2022 to take over the entire Cell C repair centre, which today looks after the mobile handset repairs for Cell C customers. Cell C's Enterprise Development Fund which invests in the education and development of South African Youth, is a proud investor in the Dunoworx Learnership Program. This collaboration marks a significant milestone in driving technological advancements and revolutionizing workforce development.

As leading specialists in mobile device repairs and replacements, Robtronics /Dunoworx, is passionate about upskilling our country's youth. This commitment was evident when the second intake of enthusiastic candidates recently embarked on an intensive 12-month Robtronics/Dunoworx Learnership Programme which will empower them to become fully qualified Mobile Phone Repair Technicians.

The skills programme is made up of well carved out modules facilitated by experienced engineers and industry moderators. Once the modules are completed the learners are placed within various parts of the business to gain practical experience.

Course modules also cover skills such as entrepreneurial skills, customer service, front desk management, personal grooming, sales skills and customer communication skills to ensure that they leave the course fully equipped and employable.

Robtronics uses their expertise in reverse logistics to ensure maximum efficiencies are consistently achieved. Led by a management team that applies their collective 45 years of experience, coupled with the effective use of sophisticated systems, Robtronics manages all variables in the after sales aspect of handset / mobile device repairs, cell phone replacements and service. It is this collective expertise which is being imparted to the students who have been selected to take part in this Learnership Programme.

Mark Robbins, MD of Robtronics commented on the company's investment in upskilling young men and women within the device repairs sector: "Education is the future of this country and Robtronics is heavily invested in upskilling the under privileged community. We offer learnerships on how to repair mobile phones and our candidates learn every aspect of the business by working in the business so that they are fit for industry once they have completed the course. What they can take away from it will give them the ability to start their own businesses and employ other people in the future."

Candidates who successfully completed the first inaugural Robtronics/Dunoworx Learnership Programme have been successfully employed.

Sizwe Phungwayo, who was one of the inaugural group of learnership candidates, had this to say of the opportunity: "I am so appreciative for the opportunity granted to me to partake in the Robtronics / Dunoworx 12-month learnership programme which focuses on empowering youth like me, by facilitating skills development in telecoms. It has been a great honour to be a part of this learning experience as it has carved a path for my career that has begun to take shape. I have learned a great deal and made solid life-long connections along the way. Now that I have completed the programme, I have managed to secure employment as a Junior Technician in handset repair for Samsung, a leading brand manufacturer in tech worldwide."

Requirements for Learnership Applications

Candidates must meet the following criteria to apply for the Learnership Programme:

  • Aged between 18-28
  • South African citizenship
  • Valid Matric certificate
  • Must be able to read and write English
  • Provide a valid bank account
  • Must have a SARS tax number
  • Submit a recent CV
  • Preferably be vaccinated

Potential candidates can apply through Blue Train Group as well as SA youth.

For more information, please visit the Robtronics website https://www.robtronics.co.za/

Catch a behind-the-scenes look at the 2023 Learnership Programme intake on their induction day here: https://bit.ly/43qwXcT

All media queries can be directed to Annie Hodes on 083 325 4445/ annie@angelfishpr.co.za or Maxine Singaram on 084 777 0344/msingaram@cellc.co.za

ABOUT ROBTRONICS:

Robtronics is a leading provider of mobile device repairs, replacements, and reverse logistics, with an offering designed to provide customers with a seamless experience, from the initial repair request to the final delivery of a repaired device.

Their service and repair offering includes a number of features that are designed to make the process as easy and convenient as possible for their customers. These features include:

  • 24/7 customer support
  • Free shipping on all end user repairs
  • A 3-month warranty on all repairs
  • Satisfaction guarantee

The company has a team of experienced professionals who are dedicated to providing customers with the best possible service. Robtronics’ service and repair offering includes the following:

  • Customer contact centre for real time resolution
  • Fully comprehensive damage report issued to the insurer upon inspection of the damaged device
  • Automated quotation furnished to insurer within 2 hours of receipt of device
  • Replacement quote sent with damage report if device not repairable
  • Reverse logistics management
  • Seamless customer experience
  • Weekly activity reporting
  • Salvage buy-backs

Owner managed Robtronics has over 20 years of experience in repairs and replacements for leading manufacturers and insurers along with a powerful web-based workshop management program that is integrated into a finance and call centre. Robtronics also has efficient inventory forecasting and management. The company is committed to building long lasting beneficial relationships with its partners with a focus on attention to detail and service delivery through highly skilled technical and customer support teams.

ABOUT CELL C

Cell C is a 22-year-old proudly South African customer-first mobile network operator recognised as one of the country’s 30 most valuable brands, offering a wide range of voice and data products and services, whilst evolving to a techco that provides digital services, beyond data and airtime, to more than 20 million customers.

The Cell C Enterprise Development Fund aims to empower local enterprises, promote economic growth and driver sustainable development in South Africa.

To learn more about what Cell C is doing to change the lives of communities, visit www.worldofcellc.co.za

Robtronic four

Back left to right: Sandile Mncube, Mbalenhle Baloyi, Luyanda Sikithi, Elsie Mathlo (CSI & Transformation Senior Manager, Cell C), Mark Robbins (Managing Director, Robtronics) Nande Dlulane and Thandeka Maliba. Front: Sean Matlhadisa, David Mphela, Freddy Sithole, Avive Bambiso and Bongumusa Mnthambo

Robtronics


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